Thoughts from an active pensioner who is now somewhat past his Biblical "Use-by date"

"Why just be difficult, when with a little more effort you can be bloody impossible?"

Thursday, 2 September 2010

Customer Service - 2 - Carphone Warehouse

As I mentioned before, my trusty HP iPAQ personal organiser is getting a bit long in the tooth and needs to be retired. The advice that I have received is that the modern mobile phone can do all that it does and more, so I went into our local Carphone Warehouse to make a few enquiries.
There was an amazing array of phones at a wide range of prices, and after wandering around the shop browsing what was available, I went up to the counter to see the assistant who had been studiously ignoring me whilst doing something on a computer.
He said "I'll be with you in a few moments" whilst continuing to fiddle with the computer. Another assistant came out of the office, made a few adjustment to some of the display phones and disappeared in silence, carefully avoiding making eye contact.
After a few more minutes I walked out; If they can't be bothered to talk to a potential customer, what chance is there of getting help if one has problems?

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