The Patient Experience

Following a couple's complaints to a local hospital about the treatment of their young daughter and the alleged rudeness of a female doctor, the hospital in question issued a statement saying that
"The issues raised are now being handled by our patient experience team and will be thoroughly investigated.".

"Patient Experience Team"!   What on earth is happening to our hospitals?  Oh for the days when, if there was a problem, one just had a quiet word with the Matron and it could usually be resolved there and then. I just wonder what this "team" costs?

See the Daily Telegraph here